Yes. Once your package has been shipped, you will receive an email with a tracking number and a link to track your shipment.

Cancellation of an order is only possible until fulfillment or production begins.

For made to order or pre-order items, cancellation is not possible once production has started.

We do not exchange products. If you wish to order a different model or size, you must return the item according to the rules described in the returns policy and then place a new, separate order.

Returns can be made within 14 days of receiving your order. The product must be unused, unwashed, not scented with perfume or detergent, must have attached labels and clothing seal and be packed in its original packaging.

Returns that do not comply with these rules will be rejected or partially deducted. PREORDER, MADE TO ORDER, LIMITED and HAUTE COUTURE products are not returnable.

Yes. Returns are at the customer's expense. If you use a return label generated by us, the shipping cost will be deducted from the refund amount.

Check the status of your shipment in the email with the tracking number. If the package has not been delivered within the estimated time, contact the courier company or write to us at kontakt@revenabyprestige.pl.

No. Products with removed tags, seals or visible signs of use cannot be returned.

These are products sewn in a limited number of copies based on placed orders, often from hard-to-find materials. The lead time is extended, and these products are not returnable in accordance with the Consumer Rights Act.

Fast electronic transfers, BLIK, card payments and traditional transfers are available. Specific options are visible in the basket when placing an order.

Minor differences in color or structure may result from monitor settings and the properties of natural fabrics. This does not constitute grounds for complaint.

Complaints should be reported to kontakt@revenabyprestige.pl, attaching a description of the defect, order number and photos. Complaints are considered within 14 calendar days. We do not accept complaints based on subjective feelings such as smell, structure or cut.

Please check the shipment immediately upon receipt. In the event of damage, please complete a damage report with the courier and contact us by email with a description of the situation and photos.

Yes. We ship to selected European Union countries. For individual pricing and availability, please contact us before placing an order: kontakt@revenabyprestige.pl.

The return may have been rejected due to conditions not being met, such as missing tag, product used, removed seal or odor. In the event of rejection, the customer will receive an email explaining the reason. The product may be sent back at the customer's expense.